DUC Help / FAQ's
Has my order shipped?
You will receive a shipping confirmation notice from Fed Ex or USPS with your tracking number via email when your order has left our warehouse. If it has been more than a few days and you have not received a shipping confirmation, please contact customer service at Contact@ducsport.com or by calling 888.307.4567.
There is a problem with my shipment, what should I do?
Please contact customer service at Contact@ducsport.com or by calling 888.307.4567.
I ordered the wrong stuff! What do I do?
Once your order has been submitted on ducsport.com, you cannot make changes through the website. Please call us as soon as possible, so we can correct your order before it ships! Customer Service: 888.307.4567
Do I have to pay sales tax?
Only residents in CA are required to pay sales tax. Percentages vary by county.
Accepted forms of payment
We accept Visa, MasterCard, American Express, and Discover.
What is your Return policy?
If you are not completely satisfied with your purchase, unused product may be returned for a full refund within 30 days of purchase. Please follow the guidelines below and we will be happy to help you return your purchase.
Simple Steps to Return:
- A return authorization number is needed for each return. Call or email customer service with your order number so we may assign it an RA number.
- Provide us with an email address to send your RA which will need to be included in the box.
- Drop off at your local Fed-Ex, USPS or authorized drop center.
- All return shipping charges are your responsibility. In the event of an exchange, replacement piece will be shipped once we receive your return at no cost to you.
Return Merchandise to: DUC Sport
879 W. 16th St.
Newport Beach, CA 92663
What if I have a question that’s not answered here?
Please call 888.307.4567 or email Contact@ducsport.com